On 20th May 2019, Department of management studies organized an alumni talk on “Insight on BPO and KPO organizations”. Session was delivered by Ms. Pushpa Shinge (2016 batch) who is currently working as CDD (customer due diligence) analyst in HSBC – KYC (Know Your Customer) process for Singapore clients. MBA IInd semester students attended the session which briefed about BPO (Business Process Outsourcing) and KPO (Knowledge process outsourcing) processes and how are they different from other organizations, work culture, managing differing time zones, automations, technological advancements, lay-offs, cost cutting in such organizations etc.
Session was very interactive as students clarified their doubts on KYC documentation process, importance and latest job trends in these organizations. She also briefed students on what are the prerequisites to be part of such organizations as a fresher and what qualities / skill sets to be developed being a student for long term survival in such companies.